Welcome! You have received your welcome letter, sent the necessary information, and have received notification of your account creation. As an Agent, you can now view, reply, update, and resolve tickets as well as manage contacts. Please take some time to explore the portal, watch instructional videos, and jump in.
You can also download the Freshdesk app and login via your smartphone.
** If a ticket and your skill set are an obvious match, we may contact you before entering the ticket on Freshdesk.
When logged in:
- On the website, from the agent portal page, click the Tickets link on the left of the screen. From your phone, it should load straight to the New & My Open Tickets page.
- Scroll through the tickets that are loaded. Any project without an assigned Agent is in need of assistance. Completion due dates are listed next to the ticket name.
- Please read the details of the trouble ticket and see if it matches your skill set and time availability. If so, please let us know and we will assign you as the Agent.
- Communicate often with the Maintenance Technician (or Director of Properties) in regard to needs: questions, resources, purchases, tools, space access, etc.
- Add notes to the ticket and when complete, change the Status to Closed.
- Pick a new project.
We love serving with talented people who take the upkeep of our campuses seriously. Thank you for serving on the VMT!