Welcome to our online trouble ticketing system! Thank you for helping to maintain our church home by taking the time to submit a trouble ticket.
To submit a new trouble ticket:
- From the main portal, fbcomaintenance.freshdesk.com, click New Support Ticket. Complete the required fields:
- Requester: enter your email address
- Campus: choose Owasso, Calvary, or The Mission from the drop down menu
- Location/Room #: Examples: Preschool 511, Children 203, Ed Bldg 713, Terminal, etc.
- Priority: our goal is to effectively complete all maintenance requests in a timely manner (no more than 2 weeks) and in the order by which they were received or by level of urgency. Most maintenance trouble tickets will be Low priority.
- Urgent: response within 1 hour, resolved within 4 hours
- High: response within 4 hours, resolved within 2 days
- Medium: response within 8 hours, resolved within 5 days
- Low: response within 2 days, resolved within 14 days
- Description: please be as specific as possible. You can also attach a file or link (such as a picture).
- Click Submit. You're done!
- You can check the status of your ticket by clicking on Check Ticket Status from the main portal, fbcomaintenance.freshdesk.com.
Thanks!